Terms & Conditions

By registering an account within the New City Housing Project E-Residence application or submitting an application for RFID N-Tag vehicle access, you affirm that:

• You are a bona fide resident, plot/property owner, registered tenant, or authorized commercial entity within New City Housing Project (Phase-I or Phase-II).
• You are at least 18 years of age and legally capable of entering into binding contracts under Pakistani law.
• All information, identification credentials (CNIC / NICOP / Passport), and ownership documentation provided during verification are genuine, valid, and up to date.

To provide secure smart city access, digitized utility management, and emergency community services, we collect and process specific categories of data:

• Identity Credentials: Full legal name, Computerized National Identity Card (CNIC/NICOP) number, father/husband name, and resident photograph for physical verification and gate pass issuance.
• Contact Data: Active mobile phone number, WhatsApp contact, and verified email address for OTP security codes, urgent society notifications, e-challans, and digital receipts.
• Property Records: Sector, street, plot or house number, tenancy agreement status, and registry tokens to bind resident accounts to official property ledgers.
• Vehicle & N-Tag Telemetry: Vehicle make, model, registration number, excise digital token, engine/chassis verification, and windshield RFID tag transponder IDs.
• Financial Billing Records: Tokenized transaction identifiers, invoice numbers, maintenance dues, and payment timestamps (we never store full debit/credit card numbers or CVV codes on our servers).
• Device & Telemetry Data: IP address, operating system version, push notification tokens, and temporary session logs to safeguard against unauthorized account takeover.
• Biometric Templates (Optional): Cryptographic facial or fingerprint hashes used solely for friction-less boom barrier gate validation; stored in encrypted non-reversible containers and purged per security schedules.

In full compliance with Google Play Store User Data Policies, Apple App Store Review Guidelines, and Pakistani corporate jurisprudence:

• Once a resident registers on the platform, foundational property association records remain permanently within the society's statutory archives for security audits, tax accountability, and property title authentication.
• Residents wishing to disconnect may initiate an account deactivation or deletion request directly inside the mobile app or via our Account Deletion Portal.
• Upon confirmation, a Soft Deletion process immediately strips and masks public profile fields, invalidates active login tokens, and disables automated gate RFID permissions.
• An account may be restored within 36 months upon identity re-verification at the New City Central Management Office. After 36 months, all active records transition into irreversible non-identifiable statistical aggregates.

We implement defense-in-depth security controls aligned with international cybersecurity benchmarks to safeguard resident data:

• Bank-Grade Cryptography: All resident databases are secured with AES-256 encryption at rest. All communications between mobile apps and cloud servers utilize modern TLS 1.3 transport encryption.
• Zero-Knowledge Password Protection: Resident passwords are encrypted using salted bcrypt hashing algorithms (12 computational rounds). Society personnel have zero visibility into user passwords.
• Role-Based Access Control (RBAC): Society staff and front-desk operators can only inspect masked resident profiles necessary to execute their assigned gate or billing functions.
• Annual Security Audits: The E-Residence cloud infrastructure undergoes scheduled vulnerability assessments, penetration tests, and ISO-27001 aligned control evaluations.
• Two-Factor Authentication (2FA): Residents can enable SMS/OTP verification for high-privilege operations such as vehicle registration and financial authorizations.

The N-Tag RFID system operates automated boom barriers across New City Housing Project entry and exit gates. Strict compliance is mandatory for all motorists:

• All issued physical RFID tags remain the exclusive property of New City Housing Project and are licensed to the registered vehicle only.
• Vehicle Specificity: An N-Tag is non-transferable. Tampering, peeling, replicating, cloning, or affixing an N-Tag onto an unregistered vehicle is strictly prohibited.
• Lost or Stolen Tags: In the event of vehicle sale, theft, or windshield damage, the resident must freeze the tag immediately via the app or hotline within 15 minutes. Replacement tag fee is PKR 500.
• Entry/Exit Logs: High-definition ANPR camera snapshots and RFID gate transaction logs are securely archived for 90 days for community protection and surrendered to law enforcement authorities upon lawful subpoena.

Digital payments for society maintenance, N-Tag registration, utility bills, and amenity bookings are governed by the following financial guidelines:

• PCI-DSS Compliant Gateways: All payments are processed through State Bank of Pakistan (SBP) authorized digital banking channels (1LINK, Kuickpay, debit/credit cards, and mobile wallets).
• Non-Refundable Standard: Society fees, processing charges, and maintenance payments are strictly non-refundable once cleared, except in cases of verified duplicate billing reported within 24 hours.
• Late Payment Surcharge: Maintenance invoices unpaid past the designated due date are subject to a late surcharge of 1.5% per week until settlement.
• Dispute Protocol: If an erroneous charge occurs, residents must file a ticket via the E-Residence Helpdesk. Initiating an unauthorized banking chargeback without prior dispute notification incurs an administrative investigation charge of PKR 2,000.

The E-Residence application provides specialized community communication modules for enhanced resident living:

• Respectful Interaction: Residents must maintain civil, constructive decorum. Hate speech, sectarian content, political campaigning, harassment, or commercial spam will be deleted immediately without prior warning.
• Event Bookings & RSVPs: Reservations for society facilities (sports complex, community hall, marquee) are legally binding. Unannounced cancellations or no-shows for paid reservations forfeit booking fees.
• Masjid Timetables: Published prayer, Jumu'ah, and Ramadan schedules are indicative; residents should cross-reference with central masjid announcements for ad-hoc notices.
• Intellectual Property of Suggestions: Ideas or proposals submitted via the app's suggestion box become the non-exclusive property of the housing project and may be adopted for urban development without financial compensation.
• Enforcement & Suspension: Management reserves the right to issue warnings, mute commenting privileges, or temporarily disable community module access after two unresolved infractions.

The digital services are provided on an "as is" and "as available" basis:

• While New City Housing Project exercises the highest standard of technical care, we do not warrant that digital services will be 100% uninterrupted, error-free, or exempt from external telecommunication outages.
• Exclusion of Consequential Damages: Under no circumstances shall New City Housing Project, its management committee, technology contractors, or employees be liable for incidental, special, or consequential damages resulting from platform downtime or power grid failures.
• Indemnification: You agree to defend, indemnify, and hold harmless New City Housing Project and its affiliates against any third-party claims, legal costs, or penalties resulting from your willful misconduct, reckless driving at boom barriers, or breach of these Terms.
• Liability Cap: The maximum aggregate monetary liability of the society for any validated claim arising under these Terms shall not exceed the total administrative service fees paid by the resident in the 6 months preceding the event.
• Governing Law: These Terms are governed exclusively by the laws of the Islamic Republic of Pakistan. Any unresolved legal disputes shall be submitted to the exclusive jurisdiction of the competent courts in Rawalpindi / Islamabad.