1-Click Email Request
Send an automated pre-formatted deletion ticket directly to our compliance desk with your registered credentials.
Send Deletion EmailResident E-Services WhatsApp
Resident E-Services (New City Housing Project) official WhatsApp support desk for instant messaging assistance.
WhatsApp: 0335 1420888Resident E-Services Helpline
Resident E-Services (New City Housing Project) direct helpline for phone guidance (Mon - Sat: 09:00 AM - 05:00 PM).
Direct: +92 335 1420888Important Notice • اکاؤنٹ خاتمے کے اہم اثرات
Account deletion is permanent and irreversible. Once your deletion request is finalized, your user profile, electronic tokens, and personal credentials will be purged from active systems.
Please Note: You will immediately lose access to electronic RFID N-Tag barrier passes, online maintenance payments, digital visitor approvals, and society amenity bookings. Ensure all pending dues are settled before requesting deletion.
Data Permanently Deleted Immediately
- User Profile: Name, photo, profile biography, and personal demographic data.
- Account Credentials: Passwords, hashed tokens, session IDs, and biometric hashes.
- Application Data: In-app settings, notification preferences, and saved shortcuts.
- Uploaded Documents: Non-statutory files and temporary resident attachments.
- Device Telemetry: Push tokens, device models, and temporary geolocation tags.
Data Retained Under Statutory Law
- Legal Retention (5 Years): Financial invoices, bank transaction tokens, and tax records retained under SECP and FBR rules.
- Gate Audit Logs (90 Days): RFID transponder boom barrier timestamps and ANPR logs retained for security investigations.
- Property Ledger: Core society land ownership and transfer records remain in the central revenue registry.
- Anonymized Metrics: Non-personally identifiable statistical counts retained for system reliability audits.
Processing Timeline & Guarantees
- Immediate Soft-Delete: Your account is masked and disabled from active search within 24 hours.
- 7 to 30 Business Days: Complete cloud database scrub, backup cycle purge, and transponder de-linking.
- Email Confirmation: Official completion certificate dispatched to your registered email address.
- Zero Marketing: You are permanently unsubscribed from all promotional notifications and newsletters.
How the Deletion Process Works
A structured, secure, and fully verified workflow designed to protect your resident identity.
Submit Request
Initiate deletion via the in-app profile settings, or use our 1-click email template above.
Identity Verification
Our compliance officer confirms your ownership via OTP verification to prevent unauthorized deletion.
Immediate Soft-Delete
Your profile is deactivated, gate transponders frozen, and active sessions revoked within 24 hours.
Permanent Purge
Personal data is permanently scrubbed within 7–30 days and final confirmation sent.
Frequently Asked Questions
Common questions regarding account deletion, data privacy, and statutory compliance.
How do I request account deletion?
To request account deletion, please send an email to [email protected] with the subject line "Account Deletion Request". Include your full name, registered email address, and phone number in the email. You can also click our "1-Click Email Request" button above for a pre-filled template.
Is account deletion permanent?
Yes, account deletion is permanent and cannot be undone. Once your account is deleted, you will lose access to all your data, preferences, and transaction history. Please ensure you have backed up any important information before requesting deletion.
What happens to my data after deletion?
All your personal data, including profile information, account credentials, application data, and uploaded documents will be permanently deleted from our active cloud systems. However, certain records may be retained for up to 90 days for legal, fraud prevention, and regulatory compliance purposes.
How long does the deletion process take?
Once we receive and verify your deletion request, it will be fully processed within 7 to 30 business days. You will receive an official confirmation email once the deletion is complete.
Can I recover my account after deletion?
No, once your account is deleted, it cannot be recovered. You would need to register as a new user and undergo resident identity verification if you wish to use our E-Residence services again in the future.
Will my financial records be deleted?
Some financial records, such as maintenance invoices, bank transaction tokens, and payment history, may be retained for legal and tax compliance purposes for up to 90 days (and statutory accounting records for up to 5 years under SECP regulations) after your deletion request. This is required by law and helps protect both you and our organization.
What information should I include in my deletion request?
Please include the following information in your request to ensure rapid processing:
• Full Legal Name
• Registered Email Address
• Registered Phone Number
• Membership / Plot / House Number (if applicable)
• Reason for deletion (optional)
Who can I contact for more help?
For any questions or concerns regarding account deletion or data privacy, please contact our support team at [email protected] or call Resident E-Services (New City Housing Project) Helpline at +92 335 1420888. We're here to help!
Ready to Submit Your Request?
Our compliance and privacy team processes all requests securely and in full confidence.